you will get an email regarding the tracking number once your order leave from our warehouse within 5-7 business days as soon as you made the payment. you will be able to monitor where your good is during the whole shipping process. Please be aware that all goods would be shipped from Korea to your country. Plus, we cannot deliver goods on public holidays regulated by the Korean government. Please understand the situation that we are not able to be held responsible for strikes or any other sporadic logistics problems due to subcontracted companies as it is out of our control. however, we make the our best to keep you informed always as long as we are kept informed by them.
you can contact our customer service and ask to change your address if you have not received your tracking number. However, you are not able to change your address after you got tracking number from us. because your item is already leave from our warehouse. we run a fully automated order, pick, pack and dispatch system with our warehouse. so it is difficult for us to make changes of any kind to an order once you have submitted it, so please be very careful with misspelling the address, you have to give us the correct address for fast and correct delivery. All address should be in English. however, if you want ship to Taiwan by HCL Delivery company. you should write down address in Chinese.
we are always happy to assist your shopping. we added grade /Conditions on each product page to allow you to know the condition level. if you would like to know the more details, you can contact our customer service to ask the details. However, Vintage products may have minor scratches and contamination that are not included in the product pictures and descriptions. If the product is not undisclosed serious damage or item is just not your style or does not fit you or you just changed mind, we unfortunately cannot accept a return or refund due to your change of mind. We make the our best to provide nice quality with lower price compare to other Vintage shops. so you will be satisfied with your purchase decision always. We will record all packing process through CCTV 24 hours and we pack completely in perfect way not to get damage during the delivery. please be aware the situation that we are not able to control the whole delivery process after your good leave from our warehouse. Contaminated parts of the product usually start with Grade 9 or 8. However, if the noodles are in very good condition, the grade will be upgraded. Therefore, if you are curious about the details of the product, please contact the customer center before purchasing the product. It does not describe detailed defects. We reiterate that vintage products are not perfect, and we ask for your patience in this regard.
Custom Duties and Import Taxes
When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country. In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. we are not able to predict which of these fees, if any, will be applied, and JJLW does not calculate or collect these fees or taxes. JJLW isn’t responsible for any additional charges that may apply after a purchase is completed on JJLW. So, Please do remember that Import duties and Taxes are not included in our retail price that you view in our online store. Depending on your customs authority and your country, you may have to pay import duties on receipt of your order or at a later date. Customers who do not pay the import taxes, customs duties, and/or fees imposed required by their country will not be able to receive the product. The delivery company will try to contact you several times, but if this fails, the item will be automatically returned or disposed of in your country, and we are not responsible for this and no refund will be given.
If your package is subject to customs fees, your package may be held at your local customs office. Contact your local customs office to find out your next steps as you may need to pay additional charges. Even if delivery company or custom office try to contact you. but If you refuse to contact them or they are not able to contact you in anyways. the item will be automatically disposed of in your country or returned to Korea. We are NOT responsible for this part and there is no refund. If you do not receive any contact from custom office or delivery company please first check that your contact information provided to our company when ordering the product is correctly indicated. If you have any problems, please contact customer service.
When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are typically due once the package arrives in the destination country. Generally, the buyer is responsible for paying customs duties and Import VAT. Certain countries may require certain documentation before the items are sent. If the necessary information is not provided or you don't pay for Custom duties and import VAT, this may result in delays in the order or can return back to Korea or the product may be disposed of at customs. and JJLuxuryworld is not responsible for this result. There is no refund for this.
When shipping goods from a non-EU country into an EU country, customs fees and import VAT may apply on these goods. The amount of customs duty and import VAT to be paid will be assessed at the point of entry of the destination country. This may result in the buyer having to pay additional charges which are not included in the total price displayed at checkout. Generally, VAT isn’t due when the total value of all goods in a consignment (value not inclusive of custom duties or transport costs) is less than the destination country threshold. The threshold may vary from €10 euro to €22 euro, depending on the EU country. For import VAT, the rate that is assessed is the rate set by the country that the package is shipped to. Customs duty does not typically apply on goods where the value doesn’t exceed €150 euro. Link : https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en#customs_duty
When goods are shipped into the US, the buyer (“Importer”) is responsible for any fees/taxes/duty that may accrue on the merchandise when it clears Customs and Border Protection (“CBP”). If any duty is owed, CBP will charge a processing fee for clearing the package. Duty and the processing fee are due at the local post office of the Buyer, where the package has been forwarded. JJLW provide the details as below. Most paperwork for sending packages internationally has a section for providing CBP information. However, at a minimum it should include: • Seller's name and address; • Description of the item(s) in English; • Quantity of each type of item being shipped; • Purchase price in US dollars; • Weight of the item(s); and • Country of origin of the product itself. Merchandise shipped through the international postal service is forwarded upon its arrival in the US to one of U.S. Customs and Border Protection International Mail Branches for clearance. If the item is less than $2,000 in value and is not subject to a quota or is not a restricted or prohibited item, a CBP official will usually prepare the paperwork for importing it, assess the proper duty, and release it for delivery. Packages whose declared value is under $800 will generally be cleared without any additional paperwork prepared by CBP. U.S.CBP Link : https://www.cbp.gov/trade/basic-import-export
When you pack your order and print the shipping label, you will receive a tracking number. The tracking number is not valid until the product arrives in the customer's country. The product will take 2 to 3 days to Incheon Airport and 1 to 2 days on board in Korea. we load goods on airplanes once a week for European countries. Other countries operate it from Monday to Friday. Each country has a different delivery period. These days, due to Covid--19, the delivery situation is not as good as before. Please note that we don't accept refund or cancellation order or return due to Covid-19 issues. Please note that it may take up to 45 days in Europe if your country situation is no good because of Covid-19.
If your order is delivered but you haven’t actually received the item, there are a few things you can do. • Check your Tracking number given by us to know where your item is • Check with neighbors to see if the package was delivered to them accidentally. • Contact your local post office for help locating the package. Provide them with the tracking number, shipping service name, and your shipping address. You may have to contact us to get some of these details.
you will get Tracking number within 5-7 business days as soon as you made the payment. (Vintage : 5 working days, Handmade : 5 to 7 working days) however, if you don't receive your tracking number within 5 to 7 working days, please contact us at firstname.lastname@example.org. After you got tracking number, the delivery company will take your order to the air plain. Because the goods are picked up according to the flight schedule, each delivery company loads goods on the plane once or twice or four times a week. Some delays may occur depending on the country or delivery company. we don't calculate this delay so you will need to be bear with the fact that there may have some delay depend on flight schedule. we are not responsible for this delay. the period time you can see when you check out or you can see the shipping period on blogs related to shipping from JJ Notice are only shipping period after your goods loads on the plane.
you will get an email regarding the tracking number once your order leave from our warehouse. you will be able to monitor where your good is during the whole shipping process. vintage goods will be left from our warehouse within 5 working days as soon as you made the payment. For handmade, it may take 5-7 days. if you don't receive your tracking number within those time, please contact us at email@example.com Please be aware that all goods would be shipped from Korea to your country. so we cannot deliver goods on public holidays regulated by the Korean government as all company will not be off. Please understand the situation that we are not able to be held responsible for strikes or any other sporadic logistics problems due to subcontracted companies as it is out of our control. however, we make the our best to keep you informed always as long as we are kept informed by them.
Orders and Returns
Unfortunately it isn't possible for you to amend items within your order once it has been placed and paid for. Due to our fully automated system once an order is placed. the order list will be automatically sent to our warehouse. Please carefully consider whether the product before you are sure to make the payment. if you have issues with it, please contact our customer service.
Vintage or custom-made handmade items cannot be returned due to change of your mind. This is also consistent with Paypal regulations. If a customer does not pay the customs duty, import taxes or refuses to receive the product due to change of mind, in some countries the product is often discarded at customs without being returned to Korea. in this case, JJLuxuryworld is not responsible for this situation. Please note that Vintage products are not perfect as much as new product. If the Grade is low, Please check the product's condition with the customer center before purchasing. However, Many customers are very satisfied with Market lowest price and highest quality. You will not be disappointed with our service.
If you order a reservation product together, it may be delayed as it will be shipped together with the reservation product. Regarding, K-Pop Albums, if you order the random version, you will get only one album randomly, However, If you order 2 albums in a random version, we will send you the albums that will not overlap each other when you receive it. Please note that we don't exchange or refund the album case due to slight scratches and discoloration.
Please note that depending on the manufacturer's situation, the contents of the poster or photo card may vary or no provided. This situation is all same when other store sell it. we don't accept the refund or exchange due to the reason.
you can make the payment through the pay-pal account.
Yes. you can pay by Gift Card that we provided from our online store. if you don't know how to pay by Gift Card. please contact us at firstname.lastname@example.org.
please contact us at email@example.com
you can check it if your payment has gone through via your pay-pal account page. if you need our help, Please contact us at firstname.lastname@example.org.
Once you have signed up, you'll be able to log into "My Account" anytime you want to change your password, usual delivery address and phone numbers. If you haven't visited us in a while, it's worth checking My Account to make sure all your details are up to date. Keep in mind before you have finalized an order.
If you would like to purchase online, you will need to register as a member on JJLW and create an account. we keep all of your personal details confidential and do not share them with anyone. However, we will have to provide your address and name and phone number to delivery company for the shipping .
You can purchase Gift card on JJLW website. there is a menu named "Gift Card" on bottom of our online store.
Once a gift card has been used or expired, it is hard to get a refund. you can check the Validity, Expiration Date and Status of any gift card code. The Expiration date is 1-year after you purchased the gift card. Based on South Korea law, we don't give a refund for the gift card.
Unfortunately not, you should use your gift card at once. it is not possible to use the balance of gift card partially.